Live chat launch checklist
Install, allow-list, business hours, canned responses, AI knowledge base, push notifications — 20 minutes to a great first week.
Open the checklist →25 ready canned responses
Greeting, order status, refunds, escalation, closing — pre-loaded in every workspace; edit them under Tools → Canned responses.
See the templates →Writing a knowledge base the AI can use
One question per help article, plain language, include prices and policies. The assistant quotes your exact words.
AI setup guide →Revenue attribution snippet
Copy-paste for Shopify, WooCommerce and custom checkouts so every sale links back to the chat.
Get the snippet →Security & privacy overview
Where data lives, what the widget stores, domain allow-lists, masked inputs in replays and co-browsing.
Read the overview →Webhooks → Slack, Zapier, Sheets
Every event with signed payloads. Recipes for hot-lead alerts, missed-call follow-ups and CRM sync.
Webhook recipes →WhatsApp and Instagram DMs now land in your VisitorConnect inbox
Connect your own Meta business number and reply to WhatsApp and Instagram customers next to website chats — with the same agents, AI assistant, push alerts and webhooks.
Read →Your widget now answers calls when nobody is online — with an AI voice assistant
Visitors tap the call button, talk, and get answers from your knowledge base in their own language. The transcript is saved and a human can take over any time.
Read →See exactly how much revenue your chats produce
One line on your order-success page links every sale to the chat and the agent that helped. Analytics now shows chat-assisted revenue and revenue per agent.
Read →