Connect your own Meta business number and reply to WhatsApp and Instagram customers next to website chats — with the same agents, AI assistant, push alerts and webhooks.
Most Indian customers would rather message you on WhatsApp than open a chat widget. From today, both land in the same inbox.
How it works
- Go to Widget & install → Messaging channels and paste your WhatsApp phone-number id and a permanent token from Meta for Developers.
- Instagram professional accounts connect the same way with instagram_manage_messages.
- Replies, files, canned responses and the AI assistant all work in those rooms. When nobody is online the assistant answers and hands off to a human on request.
Things to know
WhatsApp allows free-form replies for 24 hours after the customer's last message; older conversations need an approved template from Meta. Rooms show a green WhatsApp badge so agents know which channel they are on.
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