September 12, 2026v2.0 — the big one
Calls, screen sharing, push notifications & a mobile appNew
- Voice & video calls between visitors and agents, right inside the chat — with a built-in relay so they work on any network.
- Two-way screen sharing: see the visitor's screen or share yours.
- Push notifications for new chats, messages and incoming calls, even when the dashboard is closed.
- The dashboard is now an installable app (PWA) with an offline page and home-screen shortcuts.
- Widget rebuilt: works on any website without cookies, isolated from your CSS, full-screen on phones, brand-coloured.
- Track visitors across all your sites: filter by website, page URL, country (with flags), device or source; identify logged-in users with
VisitorConnect.identify(). - Plans & billing with Razorpay (cards, UPI, net-banking), 14-day Pro trial for every new account, printable invoices.
- 25 ready-made canned responses, editable, with
/shortcuts.
September 12, 2026v1.9
Responsive dashboardImproved
- Every dashboard page works on phones and tablets: drawer navigation, bottom bar, touch-sized controls.
- New overview: greeting, vs-yesterday trends, live visitors, top pages, websites and countries at a glance.
- Analytics: visitor trend, conversion rate, traffic sources, per-website breakdown, calls.
- SLA breaches highlighted in the chat list; email transcripts; allowed-domain lock for your widget key.
September 12, 2026v1.8
ReliabilityFixed
- Fixed a bug that dropped idle dashboard connections every few seconds.
- Widget now loads on sites that block third-party cookies (Safari, Brave, Chrome incognito).
- Nightly backups, rate limits and stricter security headers.
Have a request? Tell us — most of the above started as customer feedback.