Live chat widget
One script tag, Shadow-DOM isolated, works on any site or SPA; pre-chat form, file sharing, emoji, transcripts by email.
WhatsApp & Instagram inbox
Customers message on WhatsApp or Instagram; agents reply from the same inbox with the same AI.
Voice & video calls
Visitors and agents call each other inside the widget — mute, camera, timer, call log. TURN relay for mobile data.
Two-way screen sharing
See the visitor's screen or share yours. No plugins.
Co-browsing & session replay
View the visitor's page live with a pointer, or replay the minutes before the chat. Inputs masked.
Auto-answer assistant
Greets, answers from your knowledge base, help articles and website; hands off to a human on request. Replies in the visitor's language.
AI voice assistant
Answers calls by voice when nobody is online.
Smart replies & tone rewrite
Three ready replies per message; make any draft friendlier, shorter, formal, Hindi or Hinglish.
Tags, summaries, translation
Sentiment, intent, urgency and lead score on every chat; summaries on close; live two-way translation.
QA, coaching & topic reports
Every closed chat scored and checked against your policy; weekly "what customers ask" digest.
Revenue attribution
Link sales to chats and agents with one line of code.
Payment links in chat
Send a UPI / card link from any conversation via your own Razorpay account; receipt posts in the room.
Customers & leads
Every contact with lead score, stage pipeline, WhatsApp/tel links and a rich CSV export.
Proactive triggers & A/B tests
Per-page messages, exit intent, scroll and returning-visitor rules; test two widget variants.
Google review link
Happy visitors get a review link after rating the chat.
Routing rules & SLA
Skills by keyword / URL / language; first-response SLA with alerts and webhooks.
Push notifications & PWA
Install the dashboard on any phone; push alerts for chats, calls, hot leads, missed calls.
Help center in the widget
Visitors search your articles before starting a chat.
Agency workspaces
Manage many client sites from one login; GST invoices per client.
Webhooks & API
identify(), track(), signed webhooks for chats, messages, leads, conversions, SLA breaches, missed calls.
Everything a Support Team Needs
— in One Widget
Track visitors, chat, call, share screens, let AI answer when you can’t, and get notified on your phone — one line of code on any website.
AI Assistant (Gemini)New
AI answers visitors by chat and by voice when nobody is online, hands off to a human on request, suggests replies, tags every chat by sentiment, intent and lead score, summarises and translates 100+ languages live, and reviews every closed chat for policy slips.
AI Insights & CoachingNew
A weekly "what customers are asking" report, follow-up lists for unhappy chats, canned-response suggestions mined from your history and per-agent coaching scores — all generated automatically.
Voice & Video CallsNew
Turn any chat into a call. Visitors and agents can start voice or video calls right inside the widget — mute, camera, timer, and a call log per conversation. No app installs.
Two-Way Screen SharingNew
See the visitor's screen to solve issues faster, or share yours to walk them through it. Works across NATs and mobile data thanks to our built-in relay.
Push NotificationsNew
Never miss a lead. Agents get push alerts for new chats, messages and incoming calls on desktop and phone — even when the dashboard is closed.
Installable Mobile App (PWA)New
Add the dashboard to your home screen and run it like a native app — full-screen, fast, with an offline page and app shortcuts to waiting chats.
Multi-Site Tracking with Flags
Embed the same widget on all your websites and filter visitors by website, page URL, country (with flags), device or source. Page-by-page journeys, even in single-page apps.
Visitor Identity API
One line — VisitorConnect.identify({name, email}) — and your logged-in users show up by name in the dashboard, with custom data and searchable history.
Real-Time Live Chat
WebSocket-powered instant messaging. File sharing, image preview, emoji, typing indicators, read receipts, and one-tap email transcripts — zero latency.
Visitor Tracking & Analytics
See every visitor in real-time — IP, browser, OS, device, location (country/city), pages visited, referrer source, and time on site.
Customizable Widget
Match your brand — colors, title, position, welcome and offline messages. Isolated from your site's CSS, full-screen on phones, and locked to the domains you allow.
Multi-Agent & Teams
Add unlimited agents. Auto-assign chats with least-busy routing. Transfer between agents. Whisper mode for internal collaboration.
Analytics Dashboard
Hourly visitor charts, browser/device breakdown, traffic sources, agent performance stats, CSAT ratings, and SLA monitoring.
Canned Responses & Shortcuts
Create reusable replies. Type / to instant-search and insert. Quick reply chips for common scenarios. Save hours daily.
Smart Notifications
Desktop push notifications, email alerts for new chats, unread count in browser tab, sound alerts — never miss a message.
Proactive Chat Triggers
Auto-popup chat invitations after custom delay. Configurable message. Engage visitors before they leave your site.
Webhooks & Integrations
Connect to any system with webhooks. Events for chat created, closed, new message. HMAC signature for security. Slack-ready.
Multi-Tenant & Secure
Each account is fully isolated. WebSocket token auth, CSRF protection, rate limiting, visitor banning, and role-based access.
Business Hours & Offline
Set working hours — widget auto-switches to offline mode. Custom offline message. Offline form collects leads while you sleep.
Complete Audit Trail
Activity log tracks every action — who joined, transferred, closed chats. Chat transcripts downloadable. Full message archive.
Try all of it free
Free forever plan. 14-day Pro trial with calls, screen sharing and AI included. No card needed.